A Letter From Your Library Director: June 2026
Dear Community, Our heartfelt thanks to everyone who participated in our Strategic Planning Survey sent out earlier in May. We received nearly 2,200 responses and are now able to incorporate your feedback into our new plan. While there were many subjects covered in the survey, there were two substantial pieces of feedback that really stood out. The first is that staff friendliness and helpfulness rate extremely high, with a score of 4.8 out of 5. Quality customer service is always our highest priority and I’m proud to see such a high score in this area. The second biggest piece of feedback in the survey was that the wait time for digital materials does not meet the expectations and needs of our users. While this wasn’t surprising, it’s helpful to have some metrics when discussing this with vendors, stakeholders, and patrons. In fact, this timely metric came just as five major public library organizations in the US and Canada released a statement calling for a change in pricing models available to libraries for digital content. If this is a subject you are curious about, I recommend that you read the letter, as it provides some meaningful examples of the need for consumer protection legislation in this area. One thing the letter mentions is that many libraries spend over 50% of their collections budgets on digital materials. This is true for our library, as well. It is not a lack of funding that has resulted in this challenging situation; it is pricing models from the Big Five publishers along with digital library platform providers. It will take everyone - libraries, publishers, and digital platforms - to find sustainable solutions and put them into practice. That said, [Read more]